Individual Services · Consumer Law
Av. Arb. Zelal Şengüler – Antalya Consumer Law Lawyer
Strong protection provisions exist in favor of consumers regarding defective goods, cancelled package tours, timeshare contracts, and subscription disputes. Av. Arb. Zelal Şengüler, as a lawyer registered with the Antalya Bar Association and a mediator approved by the Ministry of Justice, manages your claims from the consumer arbitration committee application to the Consumer Court process.
Practice Areas
Services We Provide Under Consumer Law
- 01
Defective Goods and Services
Exercising the rights of repair, replacement, price reduction, and rescission of the contract
- 02
Package Tour Disputes
Claims for tour cancellations, incomplete services, and refunds
- 03
Timeshare Contracts
Right of withdrawal, inspection of unfair terms, and contract annulment processes
- 04
Subscription and Invoicing
Follow-up on subscription cancellations, unfair deductions, and invoice objections
- 05
Distance Sales and Withdrawal
Right of withdrawal and return processes in online shopping
- 06
Consumer Credits and Bank Fees
Refund of unfair expenses, file fees, and insurance deductions
Step by Step
How Does the Process Work?
- 01
Initial Evaluation
The legal status of your file, the status of evidence, and the possibility of settlement are evaluated together by Av. Arb. Zelal Şengüler
- 02
Determining Strategy
Deciding whether settlement, mediation, or litigation will be prioritized and which claims will be put forward
- 03
Process Management
Preparation of applications and petitions, follow-up on hearings and negotiations, and management of expert witness and evidence processes
- 04
Information
You will be regularly informed about every development in your file
- 05
Finalization and Enforcement
Finalization of the court decision and execution of the necessary enforcement/implementation procedures
Experience and Expertise
Why Av. Arb. Zelal Şengüler?
In a region with high tourism density, processes regarding package tours, accommodation, and timeshare disputes are managed with an industry-specific perspective. With over 19 years of legal experience and a Ministry of Justice approved mediation license (Registry No: 6845, 2017), she offers an approach that evaluates both the court process and settlement-oriented solutions together. Registered with the Antalya Bar (Registry No: 2502), she is well-versed in the judicial processes of the region.
Common Questions